🔄 Refund & Return Policy

At Rihaya, we want you to shop with confidence. If you receive a damaged or incorrect product, we are here to help. 🤝

---

📦 Return Eligibility

You may request a return if:

✅ The product is damaged or defective
✅ You received the wrong item
✅ The product is unused and in original condition

⏱️ Return requests must be made within 3 days of delivery.

---

❌ Non-Returnable Situations

Returns will not be accepted if:

🚫 The product has been used or damaged by the customer
🚫 The request is made after 3 days of delivery
🚫 The product is without original packaging

---

💰 Refund Process

Once we receive and inspect the returned product:

✔ If approved, your refund will be processed within 5-7 working days
✔ Refunds are usually issued via Bank Transfer / Easypaisa / JazzCash

---

🚚 Return Shipping

📌 If the product is damaged or incorrect, Rihaya will cover the return shipping cost.

📌 If the customer wants to return the product for personal reasons, the shipping cost will be paid by the customer.

---

🛑 Order Cancellation

Orders can be cancelled before shipment by contacting our support team.